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SUMMARY:Managing Conflict & De-Escalation
DESCRIPTION:Emotional Intelligence (EQ) is a skill that gives you the ability to be aware of your own and other’s emotional and to manage your emotions to optimize your professional and personal relationships. EQ (emotional quotient) counts more than IQ (intellectual quotient) or expertise for determining who excels at a job – any job. Using your emotional intelligence is core to managing difficult conversations.
URL:https://www.otech.edu/event/managing-conflict-de-escalation/
CATEGORIES:Workshop Series
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